For any Sale and/or Purchase above the mandated limit as defined by the Govt. from time to time, a copy of PAN Card of customer (self-attested) is mandatory along with address proof.

COD ( Cash on Delivery) is accepted only on items below INR 50,000/-

Any information, details etc. regarding the bill shall only be entertained to the person in whose name bill was issued.

The Customer must quote the Invoice no for any repair and/or return of Jewellery/Article/Product etc.

The Company does not guarantee or shall adhere to conditions of return/refund if the goods are found broken, altered, mishandled, heated, treated chemically, or otherwise not found in good/ tradable condition at the time of return/refund. That this clause shall supersede the terms and conditions as mentioned in return/refund policy.

Jewellery is prone to normal wear and tear due to usage and no credits shall be given for weight loss of jewellery due to wear and tear.

No taxes including but not limited to GST shall be refunded after 14 days at the time of return/refund of jewellery/product/article. That this clause shall supersede the terms and conditions as mentioned in return / refund policy.

Refund/return shall only be granted after due examination of product by the Quality Control team and shall be issued by way of an “Account Payee “ cheque /NEFT/RTGS /Credited to the payment source (Credit Card/Debit Card/Net banking) or any other suitable mode of bank transfer. Refund shall be issued only in favour of person whose name was mentioned on the Invoice at the time of sale

All disputes are subject to Delhi Jurisdiction only.

Any mistake in printing of bill or product not matching with the bill can be clarified or rectified within one week/ 7 days of purchase. No complaints or clarifications shall be entertained after one week of purchase/sale.

The Company reserves the right to alter its terms and conditions as required under any law in force prevailing at the time of transaction/event.

The customer may cancel the order/s within 24 hours of making the purchase (i.e. date of Invoice). After 24 hours of Purchases the terms and conditions as mentioned under the Lifetime Returns of Hazoorilal Legacy Products shall be applicable.

IGST ( if any charged ) shall be levied @3% on Sale value in case of all interstate transactions.

SGST@1.5% and CGST @1.5% ( if any charged ) shall be levied in all other cases.