At Hazoorilal Legacy, every piece of jewellery is crafted to be treasured for generations. To offer lasting value and confidence, we provide a Lifetime Exchange & Buy-Back facility on eligible jewellery purchased from Hazoorilal Legacy, subject to the terms below.

Lifetime Exchange

Eligible jewellery may be exchanged for another piece from the Hazoorilal Legacy collection. The exchange value will be determined based on the prevailing market value of the eligible gold and/or diamond components at the time of exchange, after applicable deductions.

The exchange value can be adjusted against the purchase of another piece. Any difference in value will be payable by the customer.

Lifetime Buy-Back

Eligible jewellery may be considered for buy-back at the prevailing value of the eligible gold and/or diamond components on the date of assessment.

The final buy-back value will be determined after evaluating the jewellery's metal purity, net weight, gemstones/diamonds, condition and applicable deductions.

Diamond Jewellery:

• Only 10% would be deducted in case of jewellery-to-jewellery exchange from the sale/billed value (excluding GST).

• Labour Charge and 10% would be deducted from sale/billed value (excluding GST) in case of refund.

Eligibility & Conditions

• The original invoice must be presented for all exchange or buy-back requests.

• Jewellery will be subject to inspection and quality assessment by Hazoorilal Legacy. The inspection may take up to 10 working days from the date of product submission.

• The jewellery must be in its original and acceptable condition.

• Pieces that are damaged, broken, altered, mishandled, chemically treated/heated, repaired, resized, have missing stones/parts or are otherwise not found to be in good/tradable condition may be subject to deductions or may not qualify.

• Exchange or buy-back is not permitted on jewellery that has been customized, engraved or altered.

• Making charges, taxes, discounts and other applicable charges are not included in the exchange or buy-back value unless specifically stated.

• The final valuation will be determined by Hazoorilal Legacy based on the prevailing market rates and the condition of the jewellery.

• Exchange and buy-back are subject to approval following the quality assessment.

• Refunds will be issued exclusively to the person named on the sales invoice.

• Payment will be processed via Account Payee cheque, RTGS, NEFT, IMPS, or other digital banking channels only.

• Refunds may take up to 7 working days from the date of clearance by the Quality Assessment Division.

For assistance with an exchange or buy-back request, please contact our customer care team or visit a Hazoorilal Legacy store.

The Company reserves the right to alter its terms and conditions as may be required under any prevailing law in force at the time of the transaction/event.

All disputes are subject to the jurisdiction of Delhi courts only.